Desktop+ Support & End User
Help Desk

Ensure your employees receive the IT Help Desk service they deserve. We will support your laptop / desktop infrastructure, including end user administration, virus and malware remediation, new system provisioning, and more.

End User Support

  • End User Help Desk
  • Virus / malware remediation
  • 24/7 support line
  • Migration from one desktop / laptop to another
  • New employee setup
  • Microsoft Office / Windows support
  • Peripherals support (keyboard, mouse, monitor, printer, etc.)
  • Video conferencing support
  • Hardware diagnostics & repair
  • Mobile Device Management
  • File & Print Administration

Not included in Desktop+

  • Server health checks
  • Microsoft Exchange Administration
  • Active Directory Administration
  • Microsoft Exchange Offline Defrag (as needed)
  • Remote Monitoring & Alerting
  • Email virus & spam filtering
  • Email continuity
  • Endpoint Antivirus Protection for desktops & servers
  • Windows Patch Management for desktops & servers
  • Third-party (e.g., Java, Adobe) Patch management for desktops & servers
  • Daily backup monitoring

Other Benefits

  • Local on-site support when you need it
  • Local call center for remote support
  • Quarterly business reviews of monitoring reports, ticket trends & technology planning
  • Vendor management to resolve all your technology-related issues or questions
  • Access to 3coast executives whenever you want