Managed IT

3coast ’s Managed IT is a reliable, secure, and monitored service that allows you to focus on your business. We’ll support your end users and maintain your IT infrastructure at a significantly lower cost than what you can do yourself.

Data Protection

  • Remote monitoring & alerting
  • Email virus & spam filtering
  • Email continuity
  • Endpoint Antivirus Protection for desktops & servers
  • Windows Patch Management for desktops & servers
  • Third-party (e.g., Java, Adobe) Patch Management for desktops & servers
  • Daily backup monitoring

End User Support

  • End User Help Desk
  • Virus / malware remediation
  • 24/7 support line
  • Migration from one desktop / laptop to another
  • New employee setup
  • File restoration from backup
  • Microsoft Office / Window support
  • Peripherals support (keyboard, mouse, monitor, printer, etc.)
  • Video conferencing support
  • Hardware diagnostics & repair

Server Admin & Management

  • Server health checks
  • File & Print Administration
  • Microsoft Exchange Administration
  • Active Directory Administration
  • Microsoft Exchange Offline Defrag (as needed)
  • Mobile Device Management

Other Benefits

  • Local on-site support when you need it
  • Local call center for remote support
  • Quarterly business reviews of monitoring reports, ticket trends, & technology planning
  • Vendor management to resolve all your technology-related issues or questions
  • Access to 3coast ’s executives whenever you want