Server+ Management & Administration

Servers are an integral part of your business network. Problems with your equipment can disrupt daily business activities. A server failure can stop your business in its tracks.

3coast ’s Server+ Management & Administration service is designed to ensure the optimal health of your equipment and infrastructure. We will document your existing network and server configurations and perform an assessment of the overall health of the network and server infrastructure. High-level recommendations are then made on how to improve the stability, reliability, availability, and security of your technology environment.

Data Protection

  • Remote monitoring & alerting
  • Email virus & spam filtering
  • Email continuity
  • Endpoint Antivirus Protection for desktops & servers
  • Windows Patch Management for desktops and servers
  • Third-party (e.g., Java, Adobe) Patch management for desktops & servers
  • Daily backup monitoring

Server Admin & Management

  • Server health checks
  • File & Print Administration
  • Microsoft Exchange Administration
  • Active Directory Administration
  • Microsoft Exchange Offline Defrag (as needed)
  • Mobile Device Management

Other Benefits

  • Local on-site support when you need it
  • Local call center for remote support
  • Quarterly business reviews of monitoring reports, ticket trends & technology planning
  • Vendor management to resolve all your technology-related issues or questions
  • Access to 3coast executives whenever you want

Not Included in Server+

  • End User Help Desk
  • Virus / malware remediation
  • 24/7 support line
  • Migration from one desktop / laptop to another
  • New employee setup
  • File restoration from backup
  • Microsoft Office / Windows support
  • Peripherals support (keyboard, mouse, monitor, printer, etc.)
  • Video conferencing support
  • Hardware diagnostics & repair